Working with our Leadership Team, Carole’s preparation and professionalism ensured that the 360 degree appraisal process was a positive experience for everyone involved.  All members of the team now have a personal development plan to enhance their role as leaders.  The appraisal process has been a very useful tool in our Leadership Development Programme and I would have no hesitation in recommending Carole to do similar work for other leadership teams.

Chief Executive Officer
Watford Community Housing Trust

Career Vision (Global) Ltd worked with us to create a bespoke development programme – ‘Developing Yourself and Others’. This was to address feedback we had received from staff surveys and morale discussions. The programme was primarily about raising the standards in our group around performance management and included a focus on individuals recognising their own behaviours and its impact on others. Carole created a professional but friendly environment and engaged participants in becoming more self aware about themselves and reflect on what development they may need to undertake to enhance their approach to performance management and performance more generally. This one-day session has helped our Directorate work towards establishing a model of best practice for performance management by setting standards which, irrespective of grade, we all own and have responsibility for delivering and monitoring against. We are evaluating with Career Vision (Global) Ltd., what steps we now take as a follow on to this programme.

Carole Elam is very committed to this agenda and is clearly passionate about what she does, truly believing that learning and development is key to business success. We thank her very much for all her input, support and advice in this regard.

Project Manager, Learning & Organisational Development
Social Care, Local Government & Care Partnerships – Dept. of Health

Our team day with Carole helped us identify our individual and team strengths and supported us to move forward with the implementation of the ‘You’re Welcome’ programme.

Regional Teenage Pregnancy Coordinator
Government Office for the North East, Newcastle

Working with Carole from Career Vision (Global) Ltd helped me improve my consultancy skills by coaching me in effective questioning techniques to elicit the root cause/best solution to a problem/situation.  She helped me build my confidence through structured development and focusing on areas that make a difference.  Carole also encouraged me to see past the ‘interference’ of emotional reactions in order to make a balanced judgement of people/situations. 

Learning Consultant Business Development
Rotterdam School of Management, Erasmus University, The Netherlands.

I had the pleasure of working with Carole when she developed and facilitated awareness sessions and a suite of skills modules to support the implementation of a new performance management process.  The awareness sessions were rolled out to over 2000 members of DH employees over a 12-month period.  Personnel ranged from the most junior civil servant to Permanent Secretary Level.

Carole has invaluable people skills, which created an atmosphere that made staff feel at ease and encouraged individuals to discuss openly.  This enabled them to focus on their development needs and helped prepare a development plan to assist in improving performance.

At all times Carole was extremely professional, open, honest and calm. She is able to adapt her communication style to suit the audience.  I look forward to working with Carole again, if the opportunity arises.

Assistant Business Manager,
Private Office of NHS Medical Director, Dept. of Health

Carole Elam worked with us in the development and facilitation of the very successful Awareness Sessions we provided to support the new Performance Management process into the organisation for 2000+ employees.

Her facilitation and interpersonal skills created the framework to enable staff to properly focus on their business objectives and personal goals to accelerate their achievement and growth.  Her coaching skill credentials as a Coach were shown through her ability to lead individuals out of unproductive situations to improved performance and better working relationships.

Carole has an inspired and commonsense approach to business and this is reflected in how she deals with all levels of staff.   She worked with entry level Civil Servants through to Senior Civil Servants including Private Office Personnel and the Permanent Secretary.

We have been delighted with Career Vision (Global)’s work throughout the year. It has been a real pleasure working with them.

Head of People Development
Department of Health

Carole Elam worked with us over a two-year period when we moved our financial functions into a central Finance Shared Service Centre.  Carole’s operational experience in setting up Shared Service Centres in a world wide arena was invaluable to us during this transition period.

Her ability to view the ‘big picture’ and apply attention to detail was highlighted in how she managed the production and delivery of the organisation, transitional and cultural change plan to support the implementation.

Carole supported the Trade Union Consultation activities around mapping of personnel to specific roles, the move to a new work location and redeployment of personnel.

She never underestimated how much complacency and fear exists when employees are taken out of their comfort zone.  Carole provided coaching support in employee areas throughout the change process and for a period of time after the initial set up of the centre.

To enhance the cultural shift, she designed and facilitated a core set of soft skill learning modules, which included employee induction, team building, problem solving, and customer service.

Carole has returned to work with us on Train the Trainer and reviewing of Team Dynamics.   It is a pleasure working with Career Vision (Global) Ltd.

 Head of Finance Shared Services
Transport for London

‘Carole Elam created and led a bespoke team-building and development event for the newly formed Chief Executive’s Department at the LB Merton.  Her approach was innovative, involving and interesting.  The team, many of whom were relatively new to the Council, came away with greater clarity about our purpose, as well as getting to know each other better in the relaxed and creative atmosphere that Carole generated with the activities and tasks that made up the two days.’

Assistant Chief Executive,
London Borough of Merton